Senior DevOps Manager

Flexera Software is reimagining the way in which Software of bought, sold, managed and secured. Flexera helps companies that build software ? like Microsoft, Adobe and Oracle, to make sure they are getting paid for the use of their software, to protect their software from being hacked and to make sure that their code is secure and compliant.
We also help companies that develop software for connected devices ? like Audi, Cisco and General Electric to effectively monetize their solutions. These organization leverage our software so that they can make money by enabling features and functions without having to build multiple products ? and we allow them seamlessly update software on devices.
Position Overview:
We are seeking a seeking an experienced, hands-on Senior DevOps Manager to join the Operations team in Orinda, CA. The Operations team is responsible for is responsible for the day-to-day operations of Flexera Software's SaaS offerings including servers, operating systems, storage, and supporting systems. This hands-on position has general management responsibility for the successful, continuous operations of our on-demand services including the development of the automation that supports the management, monitoring, reporting, troubleshooting and repair of production systems. Responsibilities include SLA management, personnel and operations management and ongoing service improvement initiatives. This position manages a professional, highly skilled staff. The position operates from our Orinda, CA site and reports to the Sr. Director of SaaS Operations.
What you will be doing:
Manage a 24x7x365 operations team consisting System & DevOps Engineers, and Network Engineers
Lead the effort to automate our infrastructure and operations to maximize reliability, availability, scalability, and performance
Automate the deployment of new software releases through the different environments around the world
Plan and execute projects in support of the SaaS Operations objectives, and ensure projects are delivered with high quality, on time, and within budget
Hire, develop and retain a highly skilled Operations team
Coordinate troubleshooting activities for system, network, performance, and other infrastructure issues
Evaluate hardware and software technologies to improve efficiency and performance
Manage a team responsible for supporting an international, 24x7, multi-site infrastructure powering Flexera's customer facing service offerings
Design and implement innovations that improve software engineering velocity, infrastructure resiliency, security, and data availability
Participate in the design, implementation, and operation of a scalable and reliable systems infrastructure supporting a fast-growth SaaS environment
Ensure proper security, monitoring, alerting, and reporting for the infrastructure
Troubleshooting and resolving escalated issues
Capacity planning for all aspects of the infrastructure
Developing and maintaining processes, tools, and documentation in support of the production environment
Participation in an on-call rotation and be available 24x7 in an escalation capacity
Required skills and knowledge:
At least 10+ years' experience with system engineering in a Cloud or Highly Available Hosting Environment
Have 2-3 years of DevOps-like work or experience in a real time operational processing environment
At least 4 years' experience managing technical teams (system, network, and database engineers)
BS/BA degree in Computer Science, Information Systems or related field
Experience running infrastructure in a public cloud such as AWS or Azure
Experience with configuration management. You have managed an infrastructure with hundreds or thousands of servers using deployment frameworks such as Puppet, Chef, Foreman, Perforce, Jenkins, etc.
Ability to write code. You use automation to make your job more efficient (Ruby, Python, Java shell and power shell scripting etc.)
In-depth understanding of web operations best practices. You've operated websites at scale for years.
Strong networking fundamentals. You understand TCP/IP, VLAN's, DNS, load balancing and firewalling.
Experience in monitoring tools such as Zabbix, Graylog, Grafana, Bosun, etc.
Solid communicator with great customer service skills.
Working knowledge of Windows Server setup and administration including IIS and the deployment/support of .Net applications
Experience with storage systems like NetApp, EMC and IBM

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